Refund & Credit Policy
Clear, transparent policies for bKash, Nagad, and Bank payment submissions
1. 100% Technical Error Credit Reimbursement
If an AI image render, voice synthesis, or video export fails due to server timeout, API error, or system malfunction, your account is automatically refunded those credits instantly. If you experience an unrefunded failed generation, send your project ID to WhatsApp support for immediate credit reimbursement.
2. 7-Day Money-Back Policy for Unused Plans
If you purchased a monthly or 3-month subscription via bKash, Nagad, or Bank Transfer and have consumed less than 10% of your allocated credits, you may request a full refund within 7 days of activation.
*Note: For accounts that have already rendered high-definition commercial videos consuming more than 10% of plan credits, proportional partial refunds or credit rollovers will be evaluated by our support team.
3. Processing Time & Channels
Approved refunds are disbursed directly to your original bKash, Nagad, or bank account within 24 to 48 business hours after manual verification.
4. Need Help with a Payment or Refund?
Our local billing support team is available 7 days a week. Have your TrxID and account email ready for the fastest resolution:
Contact WhatsApp Billing Manager